Forgot Password? – My Westmed
Westmed Medical Group is using athenahealth to help you access, manage, and protect your online health information using a single email and password. You can use this email and password anywhere you see the “Log in with athenahealth” button, including patient portals and other apps you use to manage your health records from various healthcare providers.
First Time Logging In?
If this is your first login because you don’t yet have an athenahealth account, please refer to your healthcare provider’s instructions for registering for their patient portal and you will be walked through creating an athenahealth account as part of that process.
If you registered to your healthcare provider’s patient portal before July 2019 and this is your first time logging in with athenahealth, you can use the same email and password you’ve used previously. Upon entering your login information you will be walked through a security update to better protect your account and enable it for use with login with athenahealth to other participating apps and healthcare providers.
This update includes setting up an additional security option to better protect your health information – you can learn more in the section for “Choosing your security option”. Once you finish your account update, you’ll be logged into your patient portal.
If you share information from My Westmed patient portal with another individual, you acknowledge and accept responsibility for your decision to provide them access to potentially sensitive information.
However, If you learn or suspect that your username or password has been wrongfully used or disclosed, you should promptly notify us and immediately reset your password. To help ensure the security of your password or account, please sign out of your account at the end of each session
Forgot My Westmed Password?
To create a secure athenahealth password, your password must:
- be between 8 and 20 characters
- have at least one uppercase letter
- have at least one lowercase letter
- have at least one number or symbol
To begin password reset, click the “Forgot password?” link at the bottom of your screen and enter the email address you normally use to log in. You’ll be sent a link at that email address that you can use to reset your password. To learn more about the password reset process, please see the section on “Resetting your password”.
If you are unable to log in and have an urgent question regarding appointments, billing, prescriptions, or lab results, please contact your provider directly.
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